Free to list, paid before you post, and never chased for money once it is yours.
The money is taken from the buyer and held the moment they buy — by our payment provider, never in our own account. So you are never posting something on a promise.
It reaches you once the work reaches them. Payment is released when the buyer confirms it arrived as described, or automatically fourteen days after delivery if they say nothing at all.
We choose the carrier, we buy the label and we insure every parcel, so breakages are ours to claim rather than yours to absorb. Provided you packed it the way the wrapping guide describes, a breakage is our problem and our cost.
If you describe something as an original and it turns out to be a reproduction, the buyer is refunded — and the money comes out of the sum we are still holding for you.
This is the whole reason we hold it for fourteen days after delivery rather than paying out straight away. Once that fortnight has passed and the money is in your bank, it is yours. We will not come back to you afterwards asking for it, whatever turns up later. Any claim after that point is ours to carry, not yours.
Everything travels unframed, so you keep the frame and the glass. Old gilt and oak frames regularly fetch £30 to £150 on their own — frequently more than the postage we have just saved you.